13.6.2025

The collaboration between Pickala and Kontram aims to improve the customer experience and enhance environmental responsibility.

Improving Customer Experience and Enhancing Environmental Responsibility through Collaboration between Pickala and Kontram

Pickala Golf and Kontram aim to establish a long-term partnership that benefits both parties by strengthening brand value, driving business growth, and building a shared network. The agreement spans five years. Our goal is to enhance environmental responsibility and reduce our carbon footprint.

The collaboration involves an IIoT (Industrial Internet of Things) solution, where sensors installed in toilet tanks send fill-level data twice daily to the OverSight™ system. This system automatically and cost-efficiently optimizes and alerts waste collection schedules directly to our waste management provider. As a result, unnecessary service visits are avoided. This reduces environmental impact while also generating direct cost savings. Properly timed waste collections improve the customer experience. Across Pickala’s large area, there are eight on-course toilets where Kontram will install wireless microwave radar sensors to measure fill levels.

“The challenge is that during busy periods, the course toilets are heavily used and often fill up quickly. When this happens unexpectedly, it can have far-reaching consequences. Through this collaboration, we ensure Pickala maintains a high level of customer service and reduce unnecessary maintenance traffic on the course,” says Janne Pelkonen, CEO of Pickala Golf.

The system helps avoid uncomfortable situations where a toilet is out of order, forcing a player to contact the course manager, who must then urgently schedule a waste collection and post a notice that the toilet is unusable. Emergency emptying of a single tank is costly.

“With the growing number of players, Pickala has seen an increased need for more advanced technology to improve service levels. Our cooperation with Kontram reduces workload, costs, and truck mileage, but most importantly, it increases customer satisfaction,” Pelkonen continues.

“Kontram’s customers are mainly in the industrial sector, where measurement needs and conditions are varied and challenging. Our measurement targets range from the forest industry to the food industry. The advancement of cloud technology and measuring devices now enables the provision of new types of services for industry, and these will become increasingly common in the near future. This partnership gives us visibility in a new environment and a solid development platform to scale our system through co-creation. Pickala has a high-quality reputation and is a leader in its field in Finland. This partnership is an excellent fit for us,” says Eeli Anundi, Business Unit Director at Kontram Oy.

“Our goal is to be the most service-oriented golf community, offering players a superior customer experience. This goal is achieved by adopting the best available technology. We share the same value base with Kontram, which is also represented by their OverSight™ system,” Pelkonen concludes.